Refund and Returns

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Refund and Returns

Return And Exchange Policy

We have a 7-day return policy for Store credit or exchange , which means you have 7 days after receiving your item to request a return. We do not do REFUNDS.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. No smells or stains or tears.

You can always contact us for any return question at info@chinelle.com.pk.

Damages and issues
Please send a photograph of any damages as soon as you receive it.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items).

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We DO NOT DO REFUNDS! Only exchanges!